Our Services
Emergency Department
Redefining Emergency Services
Quality, service, safety and timing = convenience, comfort, care and caring. Stevens' emergency department (ED) provides expert medical care to 44,000 patients annually for the treatment of everything from major emergency illnesses and injuries to minor health-related problems. As is true across the United States, our emergency department is often crowded and waits are longer that what you, and we, would like. A number of changes have been made in our ED recently with very good results. Some shining aspects of our ED—examples of our commitment to defining the bright future of Stevens Hospital—include:
- Our waiting times are the lowest of any hospital in western Washington, and they are getting better every month.
- "Excellent" patient opinion ratings of care at Stevens have increased fivefold in the past five months and continue to climb; a similar increase occurred in patient opinion ratings of our ED physicians.
- Our new five-star concierge service backs our commitment to hospitality, sensitivity, and caring for our many patients and visitors. This service is proving to be a big hit!
- More than 100 highly qualified, enthusiastic staff members are committed to serve you every day, around the clock, in the ED.
- Patients scored the teamwork among our physicians, nurses, and staff in the 88th percentile of hospitals.
- Patients spend an average of only 20 minutes reaching us.
- Our treatment areas are all private, with the latest medical equipment close at hand and space for a visitor.
- We’re proud of our first responders, who get to you quickly and bring you to us safely.
- We value our diverse community and provide access to interpretive language services during your care.
